WoW customer journey
Les Jones, Editor of BoD magazine, teams up with Simon Tucker and Richard Collard from Medenta, to deliver an inspirational, hands-on, full-day event that will help you develop new ideas for a ‘WoW’ customer experience!Learning outcomes:
- Develop an effective, customer-focused team culture
- Create and implement new ideas into your practice
- Communicate more effectively with your customers
- Increase customer referrals
- Understand how good communication skills win and retain clients
- Recognise the importance of these skills:
- On the telephone in converting enquiries into consultations
- Face to face in converting consultations into treatment - Set about creating and measuring their “enquiry to treatment” process.
Each event will cost £200 and only £120 for Practice Plan and Business of Dentistry (BoD) members.
For further information and to book your place,
please call 01691 684171.
Prices exclude vat
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Richard Collard and Simon Tucker are both directors of Medenta and sales and marketing practitioners of many years standing. They will help you take a different perspective on building your dental business and give you an insight into the key tools and processes that will help you generate more income.
