Regional Support Managers
Your Regional Support Manager (RSM) is your first port of call for information, answers to questions, team support, advice and anything in-between. All are fully trained with extensive experience in supporting dental practices, just like yours, to convert to private practice. They are an extremely experienced and knowledgeable team and also have access to the expertise of the other members of the NHS Change Support Team and the wider Practice Plan team, if needed, so you can be rest assured you're getting the best advice, guidance and support.
Here is a quick introduction to just some of them:
With over 25 years' experience in the dental industry and having worked in practice, Sarah has the all-round knowledge and understanding of how to run an effective private dental business. She's been with Practice Plan for 11 years and has helped many practices move from NHS to private practice working with the business owners as well as the practice teams to ensure a smooth and effective transition.
With 34 years in the dental industry, Shelley's experience is vast. She started out as a dental nurse and has worked in many roles within the practice including management. She has experience in developing business strategy to maximize practice output and has been with Practice Plan for the past 13 years. She's helped many dental practices move successfully from the NHS to private practice, and so understands what's needed to make a safe and successful transition.
Jayne has worked in the dental industry for 10 years, 7 of those with Practice Plan. Her expertise lies in customer service, sales and training and she supports all of her practices with the mantra, 'get your customer experience right and the rest will follow'. She supported many practices through a safe and very successful transition in 2006, all of whom are still very successful today, proving that with the right guidance and support a membership plan can give you a very firm foundation on which to build your business.
Josie has been helping practices successfully convert from NHS to private for the last 21 years. Through her experience she has an excellent understanding of the challenges and issues practices face and is well versed in solving these with the right results for the practice. Her knowledge of the industry and running a dental practice is extensive and uses this knowledge to support the many different types of practice teams she works with.
Lynn has been in the medical and dental industry for over 25 years, 11 of those with Practice Plan and, previous to that, 14 years with BUPA Dental and Medical Insurance. She has vast experience of the last contract change in 2006, and has worked with many practices in helping them to become successful private practices. Lynn is knowledgeable, trusted and is valued as a friend by all of her clients.
Suki has over 10 years' experience helping and supporting practices to evaluate their options and, if right for them, make a safe and successful transition to private practice. He understands the dynamics of a working dental practice and tailors the support and guidance he offers to the dental team's needs. He's worked with many practices delivering the training and ongoing support needed to make the change and grow these practices into a successful business.
With over 15 years in the dental industry and having worked in practice management, Tina is able to see things through the perspective of a working practice and implementing a successful plan. She has been involved in many types of practice conversion from gaining total independence from the NHS to partial independence, and with this experience she is able to guide and advise on any situation.
Lynne has over 30 years' experience in the dental industry working her way up from a trainee dental nurse to a BDPMA certified practice manager managing a multi-site corporate practice. For the past 11 years she has been guiding practices to achieve their business goals and aspirations through implementing a membership plan that boosts private income and grows loyal, long standing patients. She's also experienced in supporting groups of practices to increase their private treatment acceptance and turnover.