Step into a practical webinar with Lisa Bainham and learn how to approach challenging conversations with calm, clarity, and confidence.
About the webinar
Running a dental practice involves having conversations you can’t avoid, from addressing underperformance and managing patient complaints to handling diary pressures and difficult fee discussions. When those conversations feel awkward or tense, they can quickly drain your confidence, time and energy.
Join Lisa Bainham for a practical webinar designed to help leaders navigate challenging conversations calmly, clearly, and with confidence. Drawing on real-world situations, Lisa will share simple, repeatable communication tools you can use straight away.
By the end of the hour, you’ll be better equipped to approach difficult conversations without fear, helping both you and the other person leave feeling heard, respected, and aligned. No drama, just clarity and positive outcomes!
Tune in and learn how to…
- Recognise common causes of conflict and spot early warning signs before issues escalate
- Communicate expectations and concerns clearly and confidently
- Structure challenging conversations using a simple, practical framework
- Manage your emotions and build confidence for challenging discussions
- Use active listening and empathy to reach clear, respectful outcomes.
You’ll also gain 1 hour of CPD, covering development outcomes A & B.
Meet Lisa Bainham
Lisa brings over 29 years of experience in practice management and has earned numerous industry awards throughout her career.
In her leadership roles as President and Chairman of ADAM (the Association of Dental Administrators and Managers), Lisa is passionate about supporting and developing fellow practice managers. She also runs her own dental training and consultancy business, Practice Management Matters.
Known for “walking the talk,” Lisa delivers practical, relevant advice that dental teams can genuinely relate to, helping them thrive and build award-winning teams and services.
Book your place
| Location | Date & Time | |
| Live webinar: Calm and Confident Conflict Management | Thursday 26th March 2026 | 1:00 pm - 2:00 pm | Book Now |