Can NHS dentistry return to ‘normal’, and should it?

A year has passed since face-to-face care resumed – but what impact has COVID-19 had on NHS dentistry? With Healthwatch England pointing to NHS patient waiting times of up to three years and PPE and fallow time impacting the workforce both now and in the long-term, the big question that Nigel Jones, Eddie Crouch and Lisa Bainham discuss is – can NHS dentistry return to ‘normal’, and should it?

This is an on-demand video which was recorded with FMC on Tuesday 20th July 2021. It has a duration of approximately 1 hour.

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Event information

You’ll watch Nigel, Eddie and Lisa talk about…

  • The impact the 60% UDA target is having on NHS practices and if that level of dentistry is achievable
  • How PPE, fallow time, policies and procedures are limiting the flow of patients through a practice and resulting in an access crisis
  • The backlog of missed dental appointments and guidance on how to sensitively manage patient expectations
  • The impact the pandemic has had on the mental health of those working within the constraints of the NHS
  • Recruitment, retention and the number of dentists considering their future in the profession or reducing their NHS commitment
  • The roadmap to ease restrictions and what the future holds for NHS dentistry.


Nigel, Eddie and Lisa also welcomed a live Q&A, allowing the audience to ask any burning questions they had throughout the webinar. To view Eddie’s Q&A answers, click here.

*Please note, any answers within the Q&A document linked above are Eddie Crouch’s personal views and opinions and were given on Thursday 22nd July 2021.

About the speakers

Nigel Jones

Nigel Jones is the Sales and Marketing Director at Practice Plan and has been working in the dental sector for over 30 years. He has a special interest in the development and future of NHS dentistry in the UK.

His knowledge and passion for dentistry has led him to become a trusted voice, offering invaluable advice on how to strategically and successfully run a practice and be named in the Dentistry Top 50 of influential people within the profession.


Eddie Crouch

Eddie Crouch has been Chair of the BDA Principal Executive Committee since September 2020. Before that, he served as deputy chair between 2014 and 2020 and past Chair of Central Counties Branch of the British Dental Association.

He works in two practices in Birmingham and is Vice Chair of the Birmingham Local Dental Committee.


Lisa Bainham

Lisa Bainham began her career as a dental nurse in 1994 and became practice manager at The Old Surgery Dental Practice in Crewe in 1998.

Since then, Lisa has gained a wealth of knowledge and is currently supporting other practice managers in her role as President of ADAM (The Association of Dental Administrators and Managers), as well as becoming a well-known name within the dental industry and building her own dental consultancy business.

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Location Date & Time
NHS Dentistry Discussed: Can NHS dentistry return to ‘normal’, and should it? Watch on demand Watch now