The UK's leading provider of practice-branded
patient membership plans

The Practice Plan Workshop Tour 2018

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Want the winning formula to guarantee that your patients pay to come back again and again? This practical and interactive workshop will arm you with the skills you need to put your patients at the heart of everything you do and maintain a happy, healthy team.

Event Information

Joy Marsden is back to share her expertise in running a successful business and it starts with YOU! Whatever your role, whether you’re the receptionist or the dentist, the power of ‘you’ can impact the experience of your colleagues and in turn, your patients. Keep Stepping ® is based on years of research and will help you to engage by using soft skills to communicate effectively with everyone at your practice.

The workshop will be a full-day event from 9.00 am to approximately 5.00 pm and attendees will earn five hours' verifiable CPD.

The day will help you to:

• Engage others effectively, create goals and strengthen team dynamics
• Understand how to lead yourself in a way that brings the best out in others
• Discover ways to ‘step up’ and not give up in the midst of challenges
• Understand the impact of your actions and changing your approach for the better
• Understand how to use your interpersonal skills as a team to drive bottom line results
• Communicate effectively and professionally with colleagues and patients
• Add value to your patient experience, placing their interests first
• Achieve Development Outcomes A, B and D


Booking Information

The Workshop Tour is exclusive to Practice Plan and Medenta members only.

To book your places, simply select the date from the list below and submit your request online.

If you're a Practice Plan member, take a look at the booking guidelines below:

Less than 5 patients on plan - a cost of just £50 per delegate.

5 to 249 patients on plan - up to 5 free places.

250 patients on plan and over - up to 9 free places.

If you'd like to bring additional team members from your practice, that's not a problem! For Practice Plan members, extra places can be booked at just £50 per person!

Medenta members can also book at the rate of £50 per person.

Speaker Line-up
Joy Marsden

Joy Marsden is an international motivational speaker, an author and President-Elect of the Professional Speaking Association UK & Ireland. She has over 30 years' business experience and is an authority in the area of resilient leadership, motivation and team dynamics. Joy focuses on working with excellence and stepping through challenges in order to stand out and get better results.


Time and Place
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Exclusive to Practice Plan and Medenta members only. Free places for Practice Plan members depend on the number of patients on plan.

Extra places for Practice Plan members:

£50 per person

Medenta members:

£50 per person