Richard Collard is joined by Matt Hadman and Zoe Wray to discuss communication with your team, plan patients and diary zoning.
What you’ll hear today:
- What does the short and long term future look like
- Finding new ways of communicating on a higher level – how and what to communicate
- Planning and diary zoning – what is important
- Implementation of new systems – what will assist in efficient practice re-opening.
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
Matt has worked in Dentistry since 2016, initially as a practice manager for a successful, independent multi-surgery dental practice and has now worked for Practice Plan for 2 years – supporting practices not just to grow and develop their private revenue stream but with all the wider aspects of the business.
Matt has worked in wider healthcare settings since 2008, and has worked closely with the CQC since their establishment in 2009.
Zoe qualified in 1996 from the University of Birmingham with honours and a clinical distinction. Zoe bought her first practice in 2006 when her second child Matthew was 5 months old, this was also the beginning of her career in private dentistry. Having trained early on in her career in Oral surgery she decided to concentrate on developing her skills in implant dentistry undertaking many postgraduate courses.
During the last 10 years Zoe has lectured for the West Midlands deanery, at Association of Dental Implantology (ADI) study clubs, at an Association of Dental Implantology (ADI) congress in Glasgow, regular trains dental nurses to assist in dental implantology and is teaching dentist practical Implantology as well as mentoring and examining dentists. Zoe has also had a couple of case studies published in dental magazines on the advanced techniques that she uses including All On 4 and digital dentistry.