Donna Hall, Regional Support Manager at Practice Plan shares her top tips on how to handle calls enquiring about NHS dental treatment and convert more patients on a private basis.
What you’ll hear:
- Asking patients the right questions
- Take the time to find out their needs
- Build value – the benefits of private appointments and what’s included
- Leave the call on a good note
Who should listen:
- Receptionists
- Dental Nurses
- Practice Managers