9 Aug 2023  •  Podcasts, Practice Management, NHS  •  1min read By  • Practice Plan

How to handle NHS call enquiries

Donna Hall, Regional Support Manager at Practice Plan shares her top tips on how to handle calls enquiring about NHS dental treatment and convert more patients on a private basis.

What you’ll hear:

  • Asking patients the right questions
  • Take the time to find out their needs
  • Build value – the benefits of private appointments and what’s included
  • Leave the call on a good note

Who should listen:

  • Receptionists
  • Dental Nurses
  • Practice Managers

Get all podcasts delivered to your inbox

By subscribing to our blog, you agree to receiving our monthly blog update and newsletter. You can unsubscribe at any time. The security of your personal data is very important to us and we will never sell your data to other companies. You can read more about how we protect your information and your rights by reading our privacy notice.