Information About Cookies

Last updated 23/11/23

What are cookies?

Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse the website. Our website uses cookies to collect information about your visit.

Manage your cookie settings

Please note, when you manage your cookie settings, the information is collected and processed in a way that does not identify you personally or where applicable using pseudonymisation.


Why do we use cookies?

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improving your experience online. For example, cookies may tell us whether you have visited the website before or whether you are a new visitor. They can also help us to distinguish you from other visitors, allowing us to personalise your experience on the site.


What are the types of cookies?

We use several different types of cookies on our website, as detailed below. Some are needed to make the website work, others allow us to collect information that can help us improve the user experience. We need your consent to use cookies that are not essential and strictly necessary.

Strictly necessary cookies

These are cookies that are required for our website to work.

You can’t turn off these cookies.

Functionality cookies

These cookies are used to recognise you when you return to our website, enabling us to personalise content for you and to remember your preferences. These cookies may be set by us or by third-party providers whose services we have added to our pages. If you do not accept these cookies, some or all these services may not function properly.

We’ll ask for your consent to use these cookies.

Performance and targeting cookies

These cookies allow us to recognise and count the visitors to our website, and to see how visitors interact with our site. We can then use these insights to improve the way our website works. We also use this information to make our website more relevant to your interests.

We’ll ask for your consent to use these cookies.

What are first and third-party cookies?

Whether a cookie is first or third party depends on where it comes from. First party cookies are set by websites you go to. Third-party cookies are set by outside organisations. For instance, you may be on a website that has ‘Like’ and ‘Share’ buttons for social network sites. If you click one, the social network site will put a ‘third-party’ cookie on your device. That cookie may then collect data about you and send it to them too. You will need to set your privacy choices on their site, to tell them how they can use your data. We use our own cookies and others from companies we work with such as social media, search engines, other advertising networks, and our business partners.


How long do cookies last?

Some cookies are “session cookies”, which means they are erased when you close the browser on your website or app. Others (“permanent cookies”) stay longer and are saved onto your device so that they’re there when you open your browser and browse the internet again.


How do I control my cookies?

Strictly necessary cookies are always on when you visit our website. On your first visit to us, we’ll tell you if we use other types of cookies, and ask you to choose which cookies we can use. For example, if we only use strictly necessary cookies which can’t be switched off, we will tell you this. For cookies which require your consent, you can change your mind at any time by managing your cookies or contacting us. Alternatively, you can block all cookies by visiting the privacy settings on your browser and using the ‘disable cookies’ feature.

Stopping all cookies might mean you can’t access some of our services, or that some of them might not work properly for you.


Changes to this cookie policy

We will occasionally update this cookie policy to reflect changes in our practices and services. When we make changes, we will revise the “Last updated” date at the top of this cookie policy. We recommend that you check this page from time to time to inform yourself of any changes in this cookie policy.


Detailed information

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:


Strictly necessary cookies

Cookie Description Expiration
ASP.NET_SessionId (.NET)OSSESSIONID (Java) This cookie is set by the underlying technology (Microsoft ASP.NET) used to run the web application, or by our provider OutSystems (Java). Session
osVisitor The first time the end-user accesses the web server (accessing a web page from the server), a unique value is stored in this cookie. Never
osVisit Each time the end-user accesses a web page and this cookie doesn’t exist yet, the cookie is created and set with a unique value, representing that the visitor accessed the site. This cookie expires after 30 minutes, if the visitor leaves the web application and then returns 30 minutes later, a new session is started. 30 min
pageLoadedFromBrowserCache Ensures that, in pages where a feedback message is displayed, if the user clicks the back button, they won’t be shown the same feedback messages again. This cookie is required to ensure the correct behaviour of apps. Session
<web screen name>:<generated id>: <initial tab> Some applications may use cookies with this naming convention to keep the pagination state in specific web pages. Session
<User Provider Name> Used by the Remember Login functionality in applications. 10 days
<User Provider Name>.sid Used in conjunction with the Session Id cookie to prevent session fixation vulnerabilities. Session
nr1<User Provider Name> Used to enforce session expiration as needed. Contains information needed to ensure session authenticity. Session
nr2<User Provider Name> Provides information to the application code about the user identifier via the built-in function GetUserId. Contains information needed to avoid CSRF attacks.


DEVICE_ORIENTATION Used to store the orientation of the mobile device to allow our provider OutSystems UI to implement the action GetDeviceOrientation properly. 360 days
DEVICE_TYPE Used to store the type of device being used so the framework can adjust properly in Silk UI (traditional web apps). 360 days
DEVICES_TYPE Used to store the type of mobile device in use to allow our provider OutSystems UI Web (traditional web apps) to adjust the interface. 360 days
DEVICE_BROWSER Used to store the browser in use on the device to allow our provider OutSystems UI to implement the action GetBrowser properly. 360 days
DEVICE_OS Used to store the device’s operating system allowing our provider OutSystems UI to implement the action GetOS properly. 360 days
RT Used to calculate load time information collected for LifeTime Analytics. The cookie will only be present if the application has Monitoring turned on (in LifeTime Analytics). 10 mins
AUTHORIZE Used for authorising user access to features within the Practice Plan support portal. Session

Performance and targeting cookies

Cookie Description Expiration
_gtm Used by Google Tag Manager to load other scripts and code into a page. This is a first party cookie. This cookie expires after the browser session.
_hjx These cookies are used by Hotjar to measure visitor behaviour and gather user feedback. Some Hotjar cookies expire after the browser session, and others expire after 12 months.
_gclx Google conversion tracking cookie. This is a first party cookie. 3 months.



Registers a unique ID that is used to generate statistical data on how the visitor uses the website. These cookies are provided by Google Analytics. They are first party cookies. Up to 12 months.



Used for tracking conversion rates and marketing campaign effectiveness. 13 months.