17 Nov 2022  •  Podcasts, Practice Management  •  2min read By  • Practice Plan

How to make a first great impression and stand out from the crowd – Part One

In this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice and the importance of having the right telephone systems in place.

What you’ll hear:

  • How the current dental landscape is affecting dental practices and the front desk team
  • The main issues the front desk team face
  • How to make a great first impression on a prospective new patient
  • Converting an NHS enquirer to a private plan patient

Who should listen:

  • Practice Owners
  • Practice Managers
  • Front desk team

Find out more in part two next week…


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