Dr Hema Arora made the decision to move to Practice Plan after feeling increasingly unsupported by her previous provider. She described her former experience as very much a case of “we’ve collected your payments, and now it’s over to you.” With no contact from her area support manager, no updates on changes and a sense of being a “quiet client,” she began exploring alternatives.
That search led her to Donna, her now Regional Support Manager at Practice Plan. Dr Arora felt that Donna brought genuine vision, deep industry experience, and a proactive, supportive approach. The confidence Donna instilled in her was the deciding factor in making the switch.
The transition itself was smooth and straightforward, but what has stood out most for Dr Arora since joining Practice Plan is the authentic, ongoing support she receives. She describes Practice Plan as a “family of carers” who truly understand the challenges dentists face. Dentistry can be a lonely profession, but she says Practice Plan has never allowed her to feel that way, offering guidance, reassurance and partnership every step of the way.
Chapters timeline:
00:01 – Reasons we switched provider
00:31 – Client experience with our sales support team
01:16 – The switching process
01:34 – Genuine support from a family
01:48 – How our events help the practice grow
02:14 – What makes Practice Plan stand out
02:45 – Get in touch…
If you’re looking to switch plan providers, get in touch to discover how Practice Plan can benefit both your practice and your patients, click here.