What’s it like being a Practice Plan Regional Support Manager? Well, no two days are ever the same and, recently I’ve had lots of requests from different practices that needed a helping hand in getting their ducks in a row for 2016!
The beginning of the second week in December started with a day that saw me booked in to visit four practices within the area I manage.
The first appointment of the day was really interesting as one of my clients who has a very well-established practice is looking to take on another site. Having worked with this practice over many years, I’ve developed a great, long-standing working relationship with them, so I’m thrilled that they let me take a look over the plans for their exciting new venture and that they see the support that they get from Practice Plan as a crucial part of taking their business forward.
Practice number two is looking to revamp their hygiene department and the services that it offers to meet the demands of their periodontal patients. Together we’re looking at how we can package new hygiene plans to meet their needs. Facial aesthetics have been a huge growth area for this particular practice, so they’ve also asked if we can take a look at putting together a Facial Plan that they can offer to their patients.
Facial aesthetics have been a huge growth area for this particular practice, so they’ve also asked if we can take a look at putting together a Facial Plan that they can offer to their patients.
Visit number three turned out to be much quicker than originally planned! The dreaded winter bugs had hit and so, as is often the case in dental practices, the practice manager had stepped into the breach to man the very busy reception area. Between us we managed a quick catch-up but decided that it was probably best to postpone this particular meeting until the New Year, when hopefully, everyone is well again and things are calmer.
As I drove to practice number four I wasn’t quite sure what was going to greet me. Unfortunately the practice, which is part of a group, has recently lost one of their dentists and with no regional manager or practice manager in place for the time being, there have been a few miscommunications and misunderstandings within the practice.
When I arrived it was clear that they were having a few issues with reduced staffing levels but still had the same amount of patients to be dealt with by both the clinical and front desk teams. It’s no wonder that communications have gone on hold for now! I managed to get a much-needed chat with the two lovely, but understandably stressed receptionists, where we managed to sort out all the admin that I needed to ensure that their membership plan keeps running smoothly. The good news is that a practice manager from one of the group’s other practices had managed to spend some time with them helping to sort things out and that they have a new practice manager starting soon. I reassured everyone that I’d be on hand to help the new practice manager settle in to her role with whatever support she needs.
I managed to get a much-needed chat with the two lovely, but understandably stressed receptionists, where we managed to sort out all the admin that I needed to ensure that their membership plan keeps running smoothly.
Every practice today has been thrilled with their Christmas goodies that I’ve dropped off and I’ve even had a very lovely, if unexpected, bottle of wine given to me!
So, with all the visits done for the day, it was time to head back to the ‘office’ to complete all the admin for today and catch up with some phone calls.