The new NHS Wales dental contract is now in action, representing a significant change in how NHS dentistry is delivered and managed across Wales, watch back this on-demand recording to find out the latest information about the changes.
About the webinar...
While the NHS Wales dental contract is now in place, many practices are still adjusting to new ways of working, with changing systems and expectations affecting teams, workflows and patients.
In this on-demand webinar recording, Zoe Close, Lauren Harrhy and Louise Anderson share insights from their work with NHS dental practices across Wales. Drawing on Lauren’s experience supporting practice teams and patient communication, alongside wider operational and contractual insight, the panel explores how the changes are being experienced in reality and how practices are responding to delivering care under the new contract.
What’s covered in the session:
- A recap of the core elements of the NHS Wales dental contract, including care packages and time-based delivery
- How contractual requirements translate into day-to-day activity in practice
- The impact of change on patients and front‑of‑house teams, including patient queries and concerns
- Financial considerations, including funding, patient charges and managing income
- How practices are adjusting systems, workflows and teamwork as things settle.
Watch the recording to hear the latest updates and real experiences from across Wales.
About the speakers...
Zoe Close, Head of Sales, Practice Plan
Zoe has over 30 years of experience in the dental sector, including working as a group business manager for a corporate group, a dental nurse, a head receptionist, and a practice manager. Zoe is passionate about supporting practices with NHS conversions and can offer invaluable advice on how to strategically and successfully run your business.
Lauren Harrhy, Principal Dentist and Owner, Sparkle Dental Centre
Lauren is the Principal Dentist and owner of Sparkle Dental Centre. In addition to her clinical role, she is a strong advocate for the mental health and wellbeing of dental professionals. She is a founding member and current trustee of Confidental – a helpline offering emotional support and crisis signposting for dentists.
Lauren is also closely involved in shaping the future of NHS dentistry in Wales, having taken part in contract reform negotiations. She co-chairs the BDA’s Equality, Diversity and Inclusion Committee and serves on several other BDA committees, where she continues to represent and support the profession.
Louise Anderson, Regional Support Manager, Practice Plan 
Louise Anderson has over 30 years of experience in the dental industry. She spent 15 years successfully managing a group of five practices based in Southwest Wales. Louise has a strong passion for guiding teams through NHS conversions and is dedicated to helping practices thrive through practical advice, hands-on support, and a wealth of experience.
Watch the recording
| Location | Date & Time | |
| On-demand webinar | Recorded 19/05/2026 |