The Treatment Coordinator (TCO) is a key player in modern dentistry, bridging the gap between clinical expertise and patient trust. With first-hand experience, what Michael Bentley doesn’t know about treatment coordinating and the vital role it plays in the dental practice isn’t worth knowing.
Event information:
Join Michael, for this practical, fast-moving session, where he will show you how great communication, simple behavioural insight and structured conversations can transform every stage of the patient journey. You’ll learn how TCOs build trust quickly, support clinicians and guide patients through clear and ethical treatment discussions.
Michael will share the practical techniques that high-performing TCOs use every day, from tone of voice and body language to understanding basic behaviour styles and having effective patient assessment conversations.
Packed with real examples and actionable tips, this session will show you how a skilled TCO can boost patient experience, strengthen relationships and increase treatment acceptance in your dental practice.
Why attend:
- Understand the role and responsibilities of the TCO within the dental team
- See how TCOs make a real difference to patient experience and case acceptance
- Learn how communication, tone and body language influence patient trust and engagement
- Understand simple patient communication styles and how to adapt your conversations to help patients make informed decisions.
Gain 3 hours’ CPD | Development Outcomes A, B, C & D.
A bit about Michael:
Michael Bentley has over 20 years’ experience within the dental industry, starting out as a practice manager before moving on to being a dental nurse, treatment coordinator and becoming GDC and DCP registered – he’s experienced it all!
Michael now works as a dental business consultant. All this combined grass-roots knowledge has given Michael a deep understanding of how you are feeling and the challenges you face day-to-day.
Book your place
| Location | Date & Time | Cost | |
| Manchester - Village Hotel Bury, BL9 7BQ | Tuesday 2nd June 2026 | 2:00 pm - 5:15 pm | £25.00 | Book Now |