How To Make a Complaint
Whilst we make every effort to maintain the highest standards, we recognise that there may be some occasions where we fail to satisfy the particular requirements of our customers. In these instances, we would love the opportunity to put things right and so would like to hear from you.
If you're unhappy with the service you've received from Practice Plan
Please contact us on any of the details below and we will do our best to get your complaint resolved as quickly as possible.
Talk to us
If you'd like to speak directly to one of our Customer Service Advisors or a Manager, please call us on 01691 684120, Monday to Friday, 8.00 am to 5.30 pm.
Write to us
If you would like to put your complaint in writing, please send it to:
Customer Services Manager
Practice Plan Limited
A complaint regarding your Worldwide Dental Trauma and Emergency Callout Insurance
If your complaint relates to the sale or claims handling of the insurance policy, then please contact the Administrator:
Practice Plan Limited
Tel: 01691 684128
If you're unhappy with the final response of the Administrator, you can refer the dispute to the Financial Ombudsman:
The Financial Ombudsman Service
Tel: 0800 023 4567 & 0300 123 9123
If your complaint relates to any other aspect of the policy
Please write to us at:
Practice Plan Insurance Limited
Floor 1, Strand Tower
36 The Strand
If you're unhappy with our final response, you can refer the dispute to The Consumer Complaints Manager:
The Consumer Complaints Manager
Malta Financial Services Authority
A complaint regarding the Worldwide Dental Emergency Assistance Scheme
If your complaint relates to the Scheme or the handling of a request for assistance, then please contact the Scheme Manager:
Worldwide Dental Emergency Assistance Scheme
Tel: 0300 303 5061
What will happen next?
On receiving your complaint, where possible, we will resolve the issue by close of business the following working day. In the unusual circumstance that this is not possible, we will resolve it within eight weeks.
Online Dispute Resolution
If you are unhappy with our final response regarding any product or service bought online, you may also submit your complaint via the Online Disputes Resolution website using this link ODR.