15 Oct 2019 • Podcasts, Practice Management

How to handle complaints in your practice

Lesley talks about the different types of complaints you might receive in practice. She discusses the ways in which you can deal with them to stop them escalating and benefit your practice in the long…

30 Jan 2015 • Practice Management

Complaints – Welcome Them

Dealing with a complaint about something or someone in your practice isn’t always easy, but here Practice Manager and Dental Business Consultant Emma John explains how you can use complaints to your advantage.