In this second instalment of ‘getting to grips with the CQC’, Area Sales Manager at Practice Plan, Zoe Close, catches up with CQC expert, Harriet Purdie who provides useful insight into the best way to prepare for a CQC inspection.
What you’ll hear today:
- The importance of delegation and empowerment within your team
- Harriet’s guidance on why you need to gain feedback from your team
- The questions the CQC expects you to ask your patients to gain their feedback
- How you can audit your compliance within your practice.
About Harriet Purdie
Harriet Purdie works as a Practice Advisor at Apolline, providing hands-on compliance advice and training to dental practices throughout the UK. As a previous dental practice owner, Harriet has performed most roles within a dental practice, including nursing, front of house and practice management, and therefore has a strong understanding of the roles and needs of all practice team members.
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