What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains….
What you’ll hear:
- How your team are your brand as far as the customer is concerned.
- The dangers of not listening to and understanding your patients’ needs.
- The extended impact one instance of poor customer service can have.
Who should listen:
- Practice owners and Mangers.
- Team leaders.
- Anyone responsible for staff training.
About Les Jones:
Not only is Les Creative Director at Practice Plan but he is also a professional designer, photographer and business speaker with over 30 years’ experience in branding and marketing. He has been working specifically within the dental industry since 2010, helping dentists increase their profits and sales through the development of powerful collateral and the implementation of simple and effective marketing techniques.
Find out more about Bodcast here!