How to turn your existing patients into raving fans

With experts claiming that we see up to 5000 adverts per day trying to get our attention and sell us something, word of mouth recommendation and digital recommendation have become more important than ever before.…

Read More

The benefits of having a dental plan provider

Zoe Close discusses the benefits to your business and your patients of providing a dental plan in your practice. She also talks about the additional support that a plan provider can offer with regards to…

Read More

Handling complaints in practice

Lisa shares her best practises on how to deal with complaints to prevent them from escalating. She discusses the importance of being prepared and how it is important to learn from any complaints you do…

Read More

The ten most common ways that dentists wreck their practice

Dentist and former practice owner, Stephen Hudson, discusses the most common mistakes being made by dentists that could result in destroying their own dental practice.

Read More

40 years to go… why an exit strategy could ruin your business

Colin shares some personal insights into why he has committed to work within dentistry until he is 85. He talks about the advantages of a long-term approach which removes some of the pressures of day-to-day…

Read More

Where is the best place to begin when considering a diary zoning system?

This is a question that we often get asked to advise on, particularly by practice managers who are looking for a system that will ease the day-to-day running of the practice. Appointment zoning does exactly…

Read More

How to see what your patients see

Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that…

Read More

Key challenges facing a practice manager and how to overcome them

Don’t miss this episode of Bodcast with the President of ADAM and Practice Manager, Lisa Bainham. In it, Lisa shares some of the key challenges she’s faced as a practice manager and how she has worked to overcome…

Read More

The Role of a Successful Practice Manager

Lisa Bainham has been the Practice Manager of award-winning dental practice, The Old Surgery, for the past eighteen years. In 2016, she took over the presidency of The Association of Dental Administrators and Managers (ADAM). Here,…

Read More

Don’t let your fears stand in the way of your business success!

The prospect of change can feel daunting for many. In a dental practice setting that fear and subsequent avoidance of change can prevent real success and business achievement. With this in mind, Regional Support Manager,…

Read More