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24 Jan 2025 • Blog, Practice Management

Be informed – Building rapport with five bums on a rugby post

Regional Support Manager, Deborah Bell, shares a visual technique to help build rapport with patients. Building rapport with your patients is essential if you want to achieve a long-term relationship with them. Having rapport also…

23 Dec 2024 • Blog, Practice Management

Don’t just offer, prescribe plan membership to your patients

Regional Support Manager, Jo Phillpot, suggests ways to ensure your patients sign up to the correct plan for them. While it’s true that having a membership plan in place offers your patients a great way…

10 Oct 2024 • Blog, Practice Management, Uncategorized

Understanding your practice costs

Regional Support Manager, Sarah Barnard, highlights the importance of understanding practice costs. Do you know the operating costs per surgery, per day for your practice? If your answer to that is ‘no’, then it seems…

20 Sep 2024 • Blog, Practice Management, Uncategorized

Becoming a Treatment Co-ordinator with Kayleigh Robinson

Treatment Coordinator, Kayleigh Robinson, offers advice to aspiring Treatment Coordinators (TCOs) and charts her career path to date. There are many different types of TCO and I suppose in some ways we all do the…

16 Aug 2024 • Blog, Practice Management

Joanna Carew – discovering her passion for dentistry

Dental practice owner, Joanna Carew, shares how a career pivot led to her falling in love with dentistry. Originally, my career had nothing to do with dentistry as I was training to be a lawyer.…

21 Jun 2024 • Blog, Practice Management

Mike Hesketh – helping businesses grow

Head of Sales, Zoe Close, catches up with leading Dental Business Consultant, Mike Hesketh, to find out how he helps businesses flourish. Zoe: When I meet clients, they often ask where they should go for…

10 Jun 2024 • Blog, CSR

Help your practice to go green with Mark Topley

Dental Business and Sustainability Coach, Mark Topley, talks about a new programme he has launched called Go Practice Green, to help practices become more sustainable. We’re all becoming increasingly aware that it’s important to be…

16 May 2024 • Blog, Practice Management

Improve your patient experience and get more of what you want from your practice

Dentist and Dental Business Coach, Dr Barry Oulton, shares how to increase the turnover of a practice without working longer hours. As a dental business coach, when I chat to dentists they tend to want…

18 Apr 2024 • Blog, Practice Management

Mixing things up in practice

Dentist and owner of Abbey House Dental, Amit Jilka, explains how he makes things work in a mixed practice. I began my career as a predominantly NHS dentist. Then I trained in implants and sedation…

22 Mar 2024 • Blog, Practice Management

How a Treatment Co-ordinator can benefit a practice

Regional Support Manager, Chris Nicholson, outlines how introducing a Treatment Co-ordinator (TCO) can help increase treatment uptake and benefit the practice. Treatment Co-ordinators have been around for a while now and more practices are seeing…

2 Feb 2024 • Blog, Practice Management

How to keep your team happy and effective

Award-winning Dental Nurse Emilia Forrester, shares her hints and tips on how to maintain a happy team. In practice I sometimes observe frustration from patients being directed towards the team who are genuinely doing their…

12 Jan 2024 • Blog, CSR

Practice Plan and Wesleyan building a sustainable future

As a mutual, Wesleyan is owned by its members and has no shareholders. As it says on its website: “We thrive by staying true to the needs of the people who matter most – our…

8 Dec 2023 • Blog, Practice Management

Three ways to pay associates for their plan membership income

Regional Support Manager, Sarah Barnard, offers some suggestions for dealing with a subject raised often by practices – what is the best way to pay associates for plan membership income? I have worked for Practice…

10 Nov 2023 • Blog, Practice Management

Going Back to Basics for Dental Practices: Navigating Gaps in Your Diary

Dental business consultant, Lucie Simic offers some suggestions on managing a busy diary. For a while now, dental practices have been grappling with the challenge of managing an influx of both new and existing patients.…

17 Oct 2023 • Blog, Practice Management

Jason reflects on a relationship built on trust

In a few weeks’ time, one of Practice Plan’s longest standing customers will be ditching his scrubs in favour of a life away from clinical dentistry. The sale earlier this year of Principal Dentist, Jason…

28 Sep 2023 • Blog, Practice Management

Mastering Self-Leadership: The First Step to Leading Others Effectively

In this guest blog, CSR and business coach, Mark Topley, urges those in positions of leadership to take a look in the mirror to find the best way to lead their team. Plato was right…

22 Sep 2023 • Blog, Practice Management

Customer Experience not Service

As more dentists transition from NHS to private dentistry, to stay ahead of the pack, Area Manager, Gary Nelson urges practices to concentrate on providing an outstanding experience for their patients, not just good service.…

18 Aug 2023 • Blog, Practice Management

Polly Bhambra – a force to be reckoned with

As Regional Support Manager, Josie Hutchings, found out, Practice Plan customer, Polly Bhambra has followed an unusual path to her current status as co-owner of a group of ten dental practices in the Wolverhampton area.…