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21 Jun 2024 • Blog, Practice Management

Mike Hesketh – helping businesses grow

Head of Sales, Zoe Close, catches up with leading Dental Business Consultant, Mike Hesketh, to find out how he helps businesses flourish. Zoe: When I meet clients, they often ask where they should go for…

10 Jun 2024 • Blog, CSR

Help your practice to go green with Mark Topley

Dental Business and Sustainability Coach, Mark Topley, talks about a new programme he has launched called Go Practice Green, to help practices become more sustainable. We’re all becoming increasingly aware that it’s important to be…

20 May 2024 • Blog, Practice Management

Six Key Focuses to Becoming a Great Boss

In this guest blog, Dental Business Coach, Mark Topley, shares the top six priorities for great leadership. In what is an increasingly dynamic business landscape this year, effective leadership is going to be more crucial…

16 May 2024 • Blog, Practice Management

Improve your patient experience and get more of what you want from your practice

Dentist and Dental Business Coach, Dr Barry Oulton, shares how to increase the turnover of a practice without working longer hours. As a dental business coach, when I chat to dentists they tend to want…

19 Apr 2024 • Blog, HR & Employment Law

Changes to employment law this year

This year there will be a number of changes to employment law that practices should be aware of. Here, Director & HR Solicitor at Buxton Coates Solicitors, Sarah Buxton, outlines what’s coming up. As of…

18 Apr 2024 • Blog, Practice Management

Mixing things up in practice

Dentist and owner of Abbey House Dental, Amit Jilka, explains how he makes things work in a mixed practice. I began my career as a predominantly NHS dentist. Then I trained in implants and sedation…

22 Mar 2024 • Blog, Practice Management

How a Treatment Co-ordinator can benefit a practice

Regional Support Manager, Chris Nicholson, outlines how introducing a Treatment Co-ordinator (TCO) can help increase treatment uptake and benefit the practice. Treatment Co-ordinators have been around for a while now and more practices are seeing…

15 Mar 2024 • Blog, Practice Management

Are you making the most of the latent potential in your team?

Practice Plan’s Creative Director, Les Jones, encourages practices to tap into the latent potential of less experienced members of their team. A few weeks ago I watched the Carabao Cup Final between Chelsea and Liverpool.…

6 Mar 2024 • Blog, Practice Management

The Crucial Role of Persistence in Customer Follow-Up

Just as was demonstrated when football manager Jurgen Klopp received a phone call from his dentist during a Liverpool FC press conference recently, one of the key elements in successful patient management is the art…

2 Feb 2024 • Blog, Practice Management

How to keep your team happy and effective

Award-winning Dental Nurse Emilia Forrester, shares her hints and tips on how to maintain a happy team. In practice I sometimes observe frustration from patients being directed towards the team who are genuinely doing their…

12 Jan 2024 • Blog, CSR

Practice Plan and Wesleyan building a sustainable future

As a mutual, Wesleyan is owned by its members and has no shareholders. As it says on its website: “We thrive by staying true to the needs of the people who matter most – our…

18 Dec 2023 • Blog, Practice Management

Andrew and Kerry’s aim to turbocharge their plan membership

Success is simple. Do what’s right, the right way, at the right time – Arnold H. Glasow When Andrew Smales of Innovate Dental Studio bought his practice 16 years ago, he was, as he describes…

8 Dec 2023 • Blog, Practice Management

Three ways to pay associates for their plan membership income

Regional Support Manager, Sarah Barnard, offers some suggestions for dealing with a subject raised often by practices – what is the best way to pay associates for plan membership income? I have worked for Practice…

1 Dec 2023 • Blog, Practice Management

Building Bridges, Smiles, and Patient Loyalty

In this guest blog, Dental Business Consultant, Lucie Simic, suggests ways to increase your patients’ loyalty to your practice. As we approach 2024, I believe a crucial strategy for success next year will be cultivating…

24 Nov 2023 • Blog, Practice Management

Spread some Winter cheer – Just Because!

As the nights get longer and the days shorter, Area Manager, Gary Nelson, suggests a way of bringing some warmth into people’s lives. The world we live in is a difficult place at present. Stating…

10 Nov 2023 • Blog, Practice Management

Going Back to Basics for Dental Practices: Navigating Gaps in Your Diary

Dental business consultant, Lucie Simic offers some suggestions on managing a busy diary. For a while now, dental practices have been grappling with the challenge of managing an influx of both new and existing patients.…

17 Oct 2023 • Blog, Practice Management

Jason reflects on a relationship built on trust

In a few weeks’ time, one of Practice Plan’s longest standing customers will be ditching his scrubs in favour of a life away from clinical dentistry. The sale earlier this year of Principal Dentist, Jason…

13 Oct 2023 • Blog, HR & Employment Law

Supporting employees with the menopause

To mark World Menopause Day on the 18th of October and Menopause Awareness Month, Sarah Buxton, HR and employment solicitor and director of Buxton Coates Solicitors, makes some suggestions as to how employers can support…