Support on finding, keeping and motivating your practice team

Staff shortages from Brexit, people exiting dentistry in favour of a less stressful career, practice teams demanding a better life/work balance, stresses of working with the backlog brought on by the pandemic and the effect COVID has had on people’s wellbeing and motivation are just some of the challenges managers now face.

Here, you’ll find a wealth of expert advice, ideas and ‘out of the box’ thinking on how to best overcome these challenges to find, build and keep a healthy and happy team.


Building your confidence resource sheet

Download business coach, Chris Barrow's useful resource sheet to help you focus on four key areas; achievements, confidence, excitement and success.

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Simple steps to exceptional leadership

With people swapping jobs for more money, it has never been more important to look at how to keep and recruit the best talent. In this podcast, Chris Barrow and Ashley Latter interviewed David Taylor, who has been delivering leadership and management training for over 30 years.

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Why do you need to create a culture of kindness in your dental practice?

Kevin Rose, owner of Rose and Co, explains why it’s so important to create a kind atmosphere in your practice and suggests things you can do to create a culture of kindness.

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Mark Topley: Recruitment and Retention: Introduction

In the introduction to a series of 5 more videos, Mark Topley, Business Coach, explains that despite the ongoing recruitment crisis in dentistry, there are still simple and implementable strategies that will help you to stand out as a employer of choice. Check out further videos on the five key areas; 'purpose', 'culture', 'leadership', 'development' and 'responsibility'.

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Practice Management

How to solve recruitment issues

Read more about the ongoing recruitment crisis in dentistry, including its cause and ways to overcome it and try to find ways to help solve it.

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Retention & Engagement Guide

Almost every owner and manager faces the same team problems including recruitment, retention, remuneration and risk of poaching by competitors. In a new free guide, Mark Topley shares the key principles that are critical to retaining and engaging your existing team members.

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How to create a motivated team

Dental Business Consultant, Lucie Simic, shares some ideas on how, by uncovering the individuals goals and aspirations, you can build a motivated team that come to work enjoying their role.

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Line manager development exercises

Once you’ve taken the ‘management behaviour quiz’ to the left, based on the areas highlighted in your recommendations report, the following exercises will help to develop your management capabilities.

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System & Process Efficacy

Key things to remember when recruiting new staff members

HR and employment lawyer, Sarah Buxton, looks at some of the key things you need to avoid when going through an application process to recruit a new team member.

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How CSR can help you survive the recruitment and retention crisis

Watch this webinar to hear why Zoe Close and Mark Topley think it’s important for dental practices to have a strong commitment to their Corporate Sustainability and Responsibility strategy in order to attract and keep the right people in their teams.

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Time to armour up against complaints and litigation

Watch back the recording of this live webinar with Zoe Close, Sarah Buxton and Stephen Henderson, who discuss tackling one of the major issues plaguing the dental profession and how to armour yourself against it.

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How to set ground rules to handle aggressive patients

Verbal, and sometimes physical aggression is becoming something front of house staff are being subjected to more frequently. Dental coach, Michael Bentley, shares some hints on how to deal with this type of situation and suggests introducing a patient charter.

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