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21 Sep 2016 • HR & Employment Law

Successfully recruiting for your dental practice

There are numerous reasons why, as a dental practice owner, you may need to recruit. Whatever the reason, recruitment can be costly, time consuming and not without risks of litigation. It’s therefore important that the…

31 Aug 2016 • Practice Management

Five top tips to overcome change in business

The idea of making a change to move your business forward can seem a daunting prospect and just too much of a challenge to tackle. Yet, making positive changes can be the only way to…

24 Aug 2016 • Practice Management

How to Fill the White Space in Your Diary

For many of the practice owners that I work with, it seems to be given that certain procedures and processes within the practice are working, but are you sure they are? And how often do…

15 Aug 2016 • Practice Management, HR & Employment Law

How to solve two common HR dilemmas!

As owners or managers we find that we can’t all be experts when it comes to HR. So you could be forgiven for thinking that it is your practice alone that suffers with a particular…

12 Aug 2016 • HR & Employment Law

The six must-have skills for your front desk team members

In today’s blog, Dental Consultant and multi award-winning practice owner, Emma John, looks at the skill-set required within your team if you’re going to offer and maintain ultimate levels of customer service in your dental…

8 Aug 2016 • Practice Management

Eight tips for converting enquiries into new patients

Here’s a question, how much is a new patient worth to your practice? If a patient stayed with you for ten years, joined your plan and just had a little bit of treatment during this…

29 Jul 2016 • Practice Management

How to nurture your existing patients to achieve business growth

In Chris Anderson’s now famous book, The Long Tail, he examines the way in which the internet has allowed many organisations to monetise their own less popular products, services and clients. By way of example, Waterstones simply…

15 Jul 2016 • HR & Employment Law

Five top tips on how to alleviate stress

Modern life is full of challenges, stress and pressures, and the dental profession is no exception. But instead of accepting stress as an inevitable part of life, it is important that dentists effectively address the causes before it impacts on…

29 Jun 2016 • Practice Management

How to prevent and resolve patient complaints

Business coach Dr Jane Lelean talks us through the pneumonic PERFECT complaints, with hints and tips on how to prevent and swiftly resolve any complaints that come into your dental practice so that you can…

11 May 2016 • Practice Management

The Death of the Hygiene Referral Fee

I’ve always been uneasy about practices paying associates a portion of hygiene fees, just because they refer patients. They don’t get paid a referral fee for referring endo or oral surgery, do they? And surely…

9 May 2016 • Blog, Practice Management

Getting to grips with CQC Essentials

With so much uncertainty clouding CQC and GDC regulations, we’re hosting a series of Regional Events with Apolline, to get your practice up to speed with the dos and don’ts of becoming, and remaining, compliant…

20 Mar 2016 • Practice Management

One practice’s journey to a switch in plan providers

Fear is an emotion that commonly stops principals making the changes a practice needs to flourish, including, perhaps, switching to a new dental plan provider. Wanting to help dentists overcome any worries that may be…

16 Mar 2016 • Practice Management

Ten Top Tips for Turning Telephone Enquiries into Appointments

Your telephone is one of the most powerful tools in your practice, when used correctly! To help you to harness the full potential of yours, Richard Collard from Medenta rounds up his ten top tips on…

22 Feb 2016 • Blog, Practice Management

How the CQC Changed the Way it Regulates and Inspects Dental Practices

On 1st April, the CQC moved from a requirement to demonstrate compliance with their essential standards of quality and safety, or the ‘Outcomes’ as they called them, to a requirement to demonstrate compliance with their…

16 Feb 2016 • Blog, Practice Management

CQC Inspection – How it was for us the second time around!

Our first CQC inspection took place on 23rd April 2013. After much anticipation the ‘heart-sink’ moment arrived when our inspector walked through the door. He was a very pleasant chap with a background in care…

15 Feb 2016 • Practice Management, HR & Employment Law

The Importance of Leadership to Create a Successful Dental Practice

As pressure grows for dental practices to respond to increasing costs and to stay ahead of the growing competition, principals must become more commercially aware. Determining the most appropriate strategy to fulfil financial goals is…

5 Feb 2016 • Practice Management

How to Communicate Effectively With Your Dental Team

Sheila Scott, one of the dental industry’s leading business consultants, talks about how to communicate effectively with your dental team.

1 Feb 2016 • Practice Management

The Benefits of Employing a TCO in Your Dental Practice

Laura Horton has been evangelising about the benefits of employing a treatment coordinator (TCO) in your dental practice in recent years… and it seems that a lot of people have been listening. More and more…