practice management Archives - Page 2 of 9

17 Mar 2023 • Blog, Practice Management

How to set ground rules to handle aggressive patients

As the issues around access to dentistry show no signs of being solved, more patients are venting their frustration on practice team members. Verbal, and sometimes physical aggression is becoming something front of house staff…

10 Mar 2023 • Blog, Our News

Keeping things in the family – Delph Dental

In the latest in our blog series about why people maintain long-standing relationships with Practice Plan, Suki Singh speaks to John Hume-Spry, Principal Dentist and owner of Delph Dental in Derbyshire, to find out more…

3 Mar 2023 • Blog, Practice Management

How to wow when recruiting

As more practices complain of the difficulties of recruiting good staff, dental business coach, Chris Barrow, offers some advice to help overcome them. One of the questions I get from clients a lot is, “What…

3 Feb 2023 • Blog, Practice Management

Rising costs – you have to pass it on!

Dental business coach, Chris Barrow, offers some advice on the need to increase prices and how to handle the change. I present at a number of different events and workshops for Practice Plan and I…

18 Jan 2023 • Podcasts, Practice Management

How to encourage patients to retain their plan membership

Michelle Hardy, Sales Support Manager at Practice Plan shares her top tips for retaining your patients on membership plans. What you’ll hear: Benefits of having plan membership for the practice Ensure front desk team are…

5 Dec 2022 • Podcasts, Practice Management

How to make a first great impression and stand out from the crowd – Part Two

In the second part of this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice…

17 Nov 2022 • Podcasts, Practice Management

How to make a first great impression and stand out from the crowd – Part One

In this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice and the importance of…

1 Nov 2022 • Blog, Dental Landscape

Keeping things in the family – Zoe Close

In another of our occasional series of blogs about why people like to work with or for Practice Plan, Area Sales Manager, Suki Singh, speaks to Head of Sales, Zoe Close about what keeps her…

21 Oct 2022 • Blog, Mental Health

Asking for help

Area Manager, Gary Nelson looks back at the past couple of years and urges people to ask for support and revive the spirit of community, compassion and caring that was displayed during the early stages…

7 Oct 2022 • Blog, Mental Health

Mental Health First Aider Courses – a great investment

Former paramedic and mental health specialist, Andy Elwood, explains what the Mental Health First Aider course involves and how it can benefit practices and their teams.

30 Sep 2022 • Blog, Practice Management

How to set charges for children on membership plans

Moving to private practice and not sure what to do about charging for children? Sales Support Manager, Michelle Hardy, shares a few suggestions on how to go about it. Charging for children can be a…

1 Jul 2022 • HR & Employment Law

Making changes to contracted hours

Employment and HR Lawyer, Sarah Buxton, lays out the correct process you need to follow when it comes to changing your teams contracted hours… There may come a time in your practice where, for one…

21 Jun 2022 • Mental Health

How to encourage mental resilience within your team

Louise Bone asks Johanna Hooper, a performance coach who specialises in leadership, three burning questions on how to support your team through tough times… LB: How can practice leaders support their team with the stress…

6 Jun 2022 • Blog

The changing landscape of practice ownership

Just a few years ago, we were talking about how the goal of owning a practice seemed less desirable due to rising costs and increasing legislation. Then, along came the pandemic to completely change the…

6 Jun 2022 • Blog, Dental Landscape, HR & Employment Law

How to future-proof your practice (and your life)

There have been many lessons to learn over the past two years, but perhaps one of the biggest is that the future is unpredictable and uncontrollable. Which means that there’s an even greater reason to…

1 Jun 2022 • Blog, Practice Management

Stop firefighting and concentrate on being a great team leader

Business Coach, Chris Barrow explains why, after two years of dealing with the problems caused by the pandemic, it’s time to adopt a different attitude and start looking to the future again and developing our…

29 May 2022 • Blog, Practice Management

Tips on how to become a good leader

Johanna Hooper is a performance coach specialising in leadership, who has spent time working in senior positions within the armed forces. She has helped hundreds of people with leadership techniques and given people advice on…

29 Mar 2022 • Practice Management

Does confusion reign in the absence of a Plan?

Regional Sales Manager, Gary Nelson, explains how taking time to plan can help you regain some control in an uncertain world. The past two years have seen our personal and business lives often under the…