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22 Sep 2023 • Blog, Practice Management

Customer Experience not Service

As more dentists transition from NHS to private dentistry, to stay ahead of the pack, Area Manager, Gary Nelson urges practices to concentrate on providing an outstanding experience for their patients, not just good service.…

8 Sep 2023 • Blog, Mental Health

Debunking some myths about suicide

To mark World Suicide Prevention Day on 10th September, Mental Health First Aid Instructor, Andy Elwood sets out to bust some of the myths about suicide. Suicide is a big problem in modern society. To…

1 Sep 2023 • Blog

Vulnerability -it’s a strength not a weakness

Dental Business Coach, Mark Topley, puts the case for vulnerability as a tool of good leadership. What do I mean by vulnerability? People can often equate vulnerability with being weak. In the past there has…

25 Aug 2023 • Blog, Marketing and Design

Top 10 tips to increase referrals

Regional Support Manager, Amy Hansford, shares her top 10 tips for increasing referrals from existing patients. Frequently, when I’m in practice discussing overall business plans, the subject of marketing comes up on how to attract…

18 Aug 2023 • Blog, Practice Management

Polly Bhambra – a force to be reckoned with

As Regional Support Manager, Josie Hutchings, found out, Practice Plan customer, Polly Bhambra has followed an unusual path to her current status as co-owner of a group of ten dental practices in the Wolverhampton area.…

11 Aug 2023 • Blog, Marketing and Design

Reaping the benefits of automated marketing

Neil Stephen, CEO of dental software company, Dengro, puts the case for automating your marketing activity. With more and more practices looking to go private, owners will need to grow their list of private patients.…

4 Aug 2023 • Blog, Practice Management

Creating a Wow Welcome: Top Tips for Welcoming New Team Members into a Dental Practice

First impressions are everything, and you want to make sure that your onboarding process makes your valued recruit feel comfortable right from the get-go. We know that recruiting new team members is not always easy…

28 Jul 2023 • Blog, Practice Management

How to turn a negative into an opportunity

As the number of practices offering NHS dentistry gets fewer every week, independent dental practices field more calls from patients desperate to find an appointment with a dentist. As Ashley Latter points out, if these…

21 Jul 2023 • Blog, CSR

Dementia Friends

We are living in a society where many people are fortunate enough to have long lives. However, as we age, we become more susceptible to various health conditions such as dementia. According to Alzheimer’s UK…

14 Jul 2023 • Blog, Dental Landscape

Dental nursing – an evolving profession

How has dental nursing changed over the last twenty years? The Old Surgery in Crewe, celebrates 20 years of being a Practice Plan customer this year and so Regional Support Manager, Emma Flunt, asked three…

7 Jul 2023 • Blog, Mental Health

Helping anxious patients

Dr Niall Neeson, aka the Calming Dentist, looks at how to help patients who may experience anxiety about visiting the dentist. I became interested in this topic because I noticed that with a lot of…

3 Jul 2023 • Blog, Marketing and Design

The importance of a social media strategy

CEO and founder of Diamond Dental Staff, Emma Anastasi explains the importance of using social media in practices. A number of practices struggle with their social media because they’re clinically oriented most of the time.…

23 Jun 2023 • Blog, Practice Management

How to minimise last minute cancellations

With the fixed costs of running a dental practice rising all the time, it’s important practices maximise their opportunities to see patients. One way to ensure this happens is to reduce the number of missed…

15 Jun 2023 • Blog, Finance

Is it time to explore the peninsula of infinite possibilities?

Area Manager, Gary Nelson, urges people to shun pessimism and embrace their inner optimist. “The optimist lives on the peninsula of infinite possibilities; the pessimist is stranded on the island of perpetual indecision.” William Arthur…

9 Jun 2023 • Blog, NHS

Has NHS dentistry reached the point of no return?

Once again, Practice Plan’s Dental Business Theatre saw key industry figures debating the most important issues in dentistry under the heading ‘Dentistry’s biggest questions answered’. The session that garnered the biggest audience was ‘Is there…

2 Jun 2023 • Blog, Practice Management

How can I keep my team happy and motivated? It’s not about you

Making her debut as a Practice Plan speaker at the Dental Business Theatre at the Dentistry Show at the NEC last month was dental business coach, Dr Bhavna Doshi of Dental Wealth Builder. The theme…

26 May 2023 • Blog, Practice Management

Ways to maximise the potential in your practice

Although things may have eased a little, the current economic climate still remains challenging for most practices. Here Practice Plan Area Manager, Katrina Rees, suggests ways to get the most out of the income streams…

15 May 2023 • Blog, Mental Health

Mental Health Awareness Week – Anxiety

The theme of this year’s Mental Health Awareness Week (15th to 21st May) is Anxiety. Here Dave Smithson, Operations Director of the charity Anxiety UK , explains more about the nature of anxiety and suggests…