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5 Dec 2025 • Podcasts, Practice Management, Dental Landscape

The Power of a Dental Treatment Coordinator with Michael Bentley

In this episode of The Business of Dentistry podcast, Dental Business Coach, Michael Bentley, chats to Hazel Dockery about the power of a dental treatment coordinator (TCO) and how the role can really benefit a…

21 Nov 2025 • Podcasts, Practice Management, NHS, Life stories

NHS to Private – Back from the Brink and Thriving with Andrew Lamb

In this episode of The Business of Dentistry podcast, Principal Dentist and Co-owner at Duston Dental Practice, Andrew Lamb sits down and speaks to us about his journey from NHS dentistry to becoming a private…

30 Sep 2025 • Podcasts, Practice Management, Life stories

How a Patient Care Coordinator can really benefit your dental practice with Chloe Anderson

In this episode of The Business of Dentistry Podcast, Patient Care Coordinator Chloe Anderson chats to Regional Support Manager Donna Hall about her role and how it really benefits the dental practice and patients. What…

29 Aug 2025 • Podcasts, Practice Management, Finance

Exit Strategies with Mike Blenkharn

Nigel Jones is joined by Mike Blenkharn, partner and Head of Dental at UNW LLP, who has over 10 years experience working with dental professionals. During their conversation they discuss exit strategies and how early…

1 Aug 2025 • Podcasts, Practice Management, Wesleyan Financial Services

Better Together – Practice Plan and Wesleyan Financial Services in Partnership with Richard Ollive and Donna Hall.

In this episode of The Business of Dentistry Podcast, Regional Support Manager Donna Hall is joined by Specialist Financial Adviser Richard Ollive to discuss how both Practice Plan and Wesleyan Financial Services can help owners,…

10 Jul 2025 • Podcasts, Practice Management

Contractual staff benefits with Sarah Buxton

In this episode of The Business of Dentistry Podcast, Donna Hall is joined by HR and employment law expert Sarah Buxton to discuss contractual staff benefits. What you’ll hear: Mandatory staff benefits and optional benefits…

20 Jun 2025 • Podcasts, Practice Management, Dental Landscape

The Power of AI with Chris Barrow

In this episode of The Business of Dentistry Podcast, Les Jones, catches up with Chris Barrow, Dental Business Coach, to discuss AI and the way it is shaping businesses and how you can adopt it. …

13 Jun 2025 • Podcasts, Practice Management

Maternity Matters with Sarah Buxton

In this Bodcast, Hazel Dockery is joined by HR and employment law expert Sarah Buxton to discuss the often-overlooked topic of pregnancy and family-related issues in dental practices. What you’ll hear: The legal gaps around…

28 May 2025 • Podcasts, Practice Management

Mastering Challenging Conversations with Lisa Bainham

Hazel Dockery from Practice Plan catches up with Lisa Bainham, Practice Manager and Chair of ADAM (Association of Dental Administrators and Managers), to hear her advice on how to handle difficult conversations in practice. What…

29 Apr 2025 • Podcasts, Practice Management

The magic of plan membership with Ulrika Skalberg

Amy Hansford, Regional Support Manager at Practice Plan catches up with Ulrika Skalberg, Dentist and Practice Owner at Teeth on the Heath, to talk about the growth in plan membership at the practice and the…

11 Apr 2025 • Podcasts, Practice Management, Dental Landscape

Navigating Practice Ownership with Andy Acton

Nigel Jones, Director at Practice Plan Group, is joined by Andy Acton, Director at Frank Taylor and Associates to talk about some of the challenges of being an independent practice owner and how to make…

26 Mar 2025 • Podcasts, Practice Management

Maximizing Your LinkedIn Potential with Miss Social

Hazel Dockery catches up with Gemma Starkey, otherwise known as Miss Social, to talk about LinkedIn and how to best use the platform. What you’ll hear: Benefits of LinkedIn Building a presence on the platform…

19 Mar 2025 • Podcasts, Practice Management, Dental Landscape

Rising costs for dental practices and improving profitability with Mike Blenkharn

Nigel Jones, Director at Practice Plan Group, is joined by Mike Blenkharn, Partner and Head of Dental at UNW LLP, to discuss the rising costs for dental practices and improving profitability. What you’ll hear: Impact…

25 Feb 2025 • Podcasts, Practice Management

The Ethical side of Ai with Hannah Burrow and Jay Shah

Hazel Dockery from Practice Plan is joined by Hannah Burrow and Jay Shah, Founders of Kiroku, to discuss the ethical side of AI and what to consider when implementing it into your business. What you’ll hear:…

20 Feb 2025 • Podcasts, Practice Management

Keeping plan alive in practice with Donna Hall

Donna Hall, Regional Support Manager at Practice Plan shares her top tips for attracting new and existing patients to your membership plan. What you’ll hear: How to communicate plan benefits to new and existing patients…

29 Jan 2025 • Podcasts, Practice Management

How to best use Instagram for your dental practice with Gemma Starkey

Hazel Dockery catches up with Gemma Starkey, otherwise known as Miss Social, to talk about Instagram and how to best use the social media platform. What you’ll hear: Introduction to Gemma Benefits of Instagram and…

18 Jan 2025 • Podcasts, Practice Management

Psychological safety and high performance teams with Fiona Ellwood BEM

Hazel Dockery from Practice Plan catches up with Fiona Elwood, Executive Director at the Society of British Dental Nurses, to discuss feeling safe at work and ways to improve psychological safety in practice. What you’ll…

20 Dec 2024 • Podcasts, Practice Management

The big switch off 2025 with John Greenshaw

Hazel Dockery from Practice Plan is joined by John Greenshaw, Owner and Director of Merlin Telecommunications Ltd, to discuss the upcoming changes to UK telecoms systems, how it will impact dental practices and action to…