Podcasts

Life as a Practice Manager

Before he joined Practice Plan and as a Regional Support Manager, Matt Hadman was a practice manager. Today he shares his experiences of life in practice and his tips for helping you achieve a more…

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The role of hygienists and therapists in the future of dentistry

Practice director, Lesley Morgan Barlow discusses the role of therapists and hygienists. She touches on how those roles have changed, how patients perceive them and where they will fit into the dental team of the…

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Advertising is dead – so how are you going to attract new patients now?

Chris Barrow and Les Jones discuss the increasing evidence that the conversion rate for new patients from traditional and modern forms of advertising is reducing and what your practice should be doing in place of…

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How to handle complaints in your practice

Lesley talks about the different types of complaints you might receive in practice. She discusses the ways in which you can deal with them to stop them escalating and benefit your practice in the long…

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The benefits of creating a good working culture in your practice

HR and employment specialist, Sarah Buxton explains how creating a good working culture in your practice benefits both the practice and the team. She talks about what constitutes a good culture and the ways in…

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Sarah Buxton discusses the latest developments in employment law

Employment and HR specialist, Sarah Buxton shares details of the latest changes to Employment Law. She discusses a range of themes including employment status, harassment in the workplace and GDPR in the context of how…

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How we built our practice from squat to success

Helen Robertson shares her story of opening a squat practice with her husband at the beginning of the recession in 2009 and building it into the thriving three surgery practice that it is today. What…

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How to turn your existing patients into raving fans

With experts claiming that we see up to 5000 adverts per day trying to get our attention and sell us something, word of mouth recommendation and digital recommendation have become more important than ever before.…

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The benefits of having a dental plan provider

Zoe Close discusses the benefits to your business and your patients of providing a dental plan in your practice. She also talks about the additional support that a plan provider can offer with regards to…

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Issues you’re overlooking in practice

Les Jones discusses the possibility that your patients see things differently to you when it comes to the ‘little things’ you’ve learned to live with in practice. He talks about the potential damage this could…

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Understanding the law in relation to rest breaks and rotas

Sarah Buxton shares her advice for ensuring that your staff rota adheres to the law. She explains the importance of clear contracts, how a rota should work in a dental practice and the dangers of…

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Preparing your practice for sale

It is often said that you should have one eye on your exit from the moment you start up in business. In this podcast, Thomas Coates highlights some areas of best practice to ensure you…

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