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12 Aug 2016 • HR & Employment Law

The six must-have skills for your front desk team members

In today’s blog, Dental Consultant and multi award-winning practice owner, Emma John, looks at the skill-set required within your team if you’re going to offer and maintain ultimate levels of customer service in your dental…

8 Aug 2016 • Practice Management

Eight tips for converting enquiries into new patients

Here’s a question, how much is a new patient worth to your practice? If a patient stayed with you for ten years, joined your plan and just had a little bit of treatment during this…

3 Aug 2016 • Dental Health

Nutrition and your Oral Health

More and more people are becoming increasingly interested not only in their appearance, but also in their health. This has led to an increase in the use of nutritional terms, with the most popular trend…

29 Jul 2016 • Practice Management

How to nurture your existing patients to achieve business growth

In Chris Anderson’s now famous book, The Long Tail, he examines the way in which the internet has allowed many organisations to monetise their own less popular products, services and clients. By way of example, Waterstones simply…

27 Jul 2016 • Our News

Lifting the lid on the 2016 Practice Plan Workshop Tour!

With only a couple of months to go until the start of this year’s eagerly awaited annual Practice Plan Workshop Tour, Sarah Whittall, Events and Marketing Coordinator thought she’d give you a sneak preview of what…

20 Jul 2016 • Dental Health

Saving you from sensitivity this summer

The great British summer is just around the corner, which hopefully means it’ll be sun hats and factor 50 lotion at the ready (we’re due a good one, don’t you know…) With the sunshine always…

15 Jul 2016 • HR & Employment Law

Five top tips on how to alleviate stress

Modern life is full of challenges, stress and pressures, and the dental profession is no exception. But instead of accepting stress as an inevitable part of life, it is important that dentists effectively address the causes before it impacts on…

29 Jun 2016 • Practice Management

How to prevent and resolve patient complaints

Business coach Dr Jane Lelean talks us through the pneumonic PERFECT complaints, with hints and tips on how to prevent and swiftly resolve any complaints that come into your dental practice so that you can…

22 Jun 2016 • Our News

A Day in The Life of a Regional Support Manager – Lynn Leach

Being a Regional Support Manager for Practice Plan can sometimes mean that we never know from one day to another what might get thrown at us. Being prepared and utilising our good time management skills…

24 May 2016 • Dentistry Confidence Monitor

A discussion on the results of the third NHS Confidence Monitor survey

Following the release of the results of the third NHS Confidence Monitor in March 2016 – a survey commissioned by Practice Plan to monitor the dental profession’s confidence levels in NHS dentistry – a group of key…

24 May 2016 • Dental Health

Chew your way to better oral health

As a dentist, I’m constantly telling my patients how to look after their teeth and improve their oral health. Most of the messages are similar: see your dentist regularly, brush for two minutes, twice a…

23 May 2016 • Dental Health

Brush up on your brushing for National Smile Month

Be completely honest, how long do you take to brush your teeth? The national average is for an individual to spend only 50 seconds cleaning their pearly whites. Believe it or not, dental professionals recommend at…

17 May 2016 • Dental Health

Sweet talk

Earlier this year, the Chancellor announced the introduction of a sugar tax on some sugary drinks. This move was welcomed by many healthcare professionals and campaigners, but what do dentists think of the impending change?…

13 May 2016 • Blog, NHS

Value for Money?

In issue 13 of The Business of Dentistry Magazine, an exclusive interview with the Chair of the BDA, Mick Armstrong, divulged his views on the future of the BDA as well as dentistry in the UK. Here, Zoe…

11 May 2016 • Practice Management

The Death of the Hygiene Referral Fee

I’ve always been uneasy about practices paying associates a portion of hygiene fees, just because they refer patients. They don’t get paid a referral fee for referring endo or oral surgery, do they? And surely…

10 May 2016 • Dentistry Confidence Monitor

Health Secretaries as Bond Villains – DentistGoneBadd shares his thoughts on NHS dentistry

The new Bond movie is thought to involve a machine built by a megalomaniac who sucks out the confidence of UK dentists from space.

9 May 2016 • Blog, Practice Management

Getting to grips with CQC Essentials

With so much uncertainty clouding CQC and GDC regulations, we’re hosting a series of Regional Events with Apolline, to get your practice up to speed with the dos and don’ts of becoming, and remaining, compliant…