Podcasts

Preparing your practice for sale

It is often said that you should have one eye on your exit from the moment you start up in business. In this podcast, Thomas Coates highlights some areas of best practice to ensure you…

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How to overcome fee objections

Dealing with price objections can be extremely challenging, especially when a patient is shopping around.  Ashley Latter shares proven strategies to help you develop your unique selling points and increase your case acceptance without having…

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Handling complaints in practice

Lisa shares her best practises on how to deal with complaints to prevent them from escalating. She discusses the importance of being prepared and how it is important to learn from any complaints you do…

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Introducing Dental Training Consultants

Zahid explains the process that dental students go through during their dental foundation training interview in order to achieve their ranking. He introduces Dental Training Consultants, and explains how they help young dentists achieve their…

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Business structures and managing your business partners

Thomas discusses the different business structures used by dental practices and how they differ. He details practical steps to take and the relevant paperwork to put in place in order to avoid future conflict with…

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Dental urgent and emergency care – the pinch point of the challenges facing dentistry

The issues faced in dental urgent and emergency care settings are often a magnified reflection of the problems in dentistry as a whole. Yasmin Allen discusses the current situation with Nigel Jones, explaining the improvements…

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40 years to go… why an exit strategy could ruin your business

Colin shares some personal insights into why he has committed to work within dentistry until he is 85. He talks about the advantages of a long-term approach which removes some of the pressures of day-to-day…

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The digital revolution is coming, is dentistry ready?

Yasmin Allen discusses how dentistry cannot ignore advancements in digital technology. She talks about the importance of workforce strategy and training in order to maximise the potential for digital change within both NHS and private…

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Understand and improve the way you communicate with this NLP model

Barry Oulton, dentist and communication expert, talks about the benefits of better understanding the way you communicate. He explains a Neuro-Linguistic Programming model that can help you achieve this. What you’ll hear: The importance of…

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The changing role of dental therapists and hygienists

Helen Minnery, president of the British Society of Dental Hygiene and Therapy (BSDHT), talks about how the roles of therapists and hygienists have changed over a number of years and what the next stages of…

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The latest developments in Employment and HR Law

Employment and HR specialist, Sarah Buxton shares details of the latest changes to Employment Law and how these impact practices and teams. What you’ll hear: Recent changes with regards to parental bereavement leave The consequences…

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Recent developments with buying and selling a practice in respect of NHS and CQC

In a podcast of two halves, specialist solicitor, Thomas Coates, discusses a new policy introduced by the CQC that is making practice sales, purchases and restructures significantly more difficult. He also talks about an updated…

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How to handle sickness absence

Employment and HR solicitor, Sarah Buxton, talks to Nigel Jones about how to deal with sickness absence in your team and explains the risks if you don’t handle it correctly. What you’ll hear: The best…

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The language of influence and how to use it

Barry explains the concept of Neuro-Linguistic Programming and how becoming aware of your language can impact your communication, positively affect your relationships with patients and increase your profits. What you’ll hear: An introduction to how…

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Nigel Jones shares his views on the results on the sixth Confidence Monitor survey

Nigel Jones, Sales and Marketing Director at Practice Plan, shares the results of the latest NHS Confidence Monitor survey. He explains what the survey asked and looks at the contrast between the responses from NHS…

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Discussing the views of young dentists

Zahid chats to Nigel Jones about the way young dentists view dentistry. They discuss the ongoing changes within the profession and what they think the future might hold for the newest generation of dentists. What…

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How to ask for referrals

Ashley Latter explains why obtaining referrals is the easiest way of growing your patient numbers and shares his expert advice on how to discuss this with your current patients. What you’ll hear: Common reasons that…

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Explaining the basics of marketing metrics

Digital marketing expert Myke Woollett explains the basics of marketing metrics for a typical dental practice. He discusses the reasons why you should think about marketing metrics and shares easy to implement advice about where…

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