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13 Feb 2015 • Practice Management

Are Your Patients Receiving The Treatment Journey They Expect?

*Content updated January 2018 Dental Business Consultant, Sheila Scott, shares her eight sure-start ways to ensure your patients are receiving the treatment journey they expect.

9 Feb 2015 • Marketing and Design, Practice Management

Measure All Aspects of The Business

‘Measure all aspects of the business, not just the bits that you find interesting!’ That’s today’s top tip from Practice Plan’s Sales Director Nigel Jones. Here, he explains why.

6 Feb 2015 • Practice Management

Making The Most of New Patient Enquiries!

Laura Horton regularly helps and advises practices on how to get patient conversions and what steps to take to increase your chances of success. This blog rounds up her top tips on doing just that!

30 Jan 2015 • Practice Management

Complaints – Welcome Them

Dealing with a complaint about something or someone in your practice isn’t always easy, but here Practice Manager and Dental Business Consultant Emma John explains how you can use complaints to your advantage.

27 Jan 2015 • Marketing and Design, Practice Management

Nurture Your Database

This week Chris Barrow explains why you need to nurture your database – including prospects and clients.

23 Jan 2015 • Practice Management

It’s All About You!

Leading your practice to greatness is all about how you behave and the input you have on the practice. Here, Nigel Jones discusses what makes a great leader and how making just the slightest change…

16 Jan 2015 • Practice Management, HR & Employment Law

How to get the most out of an interview

Are you looking to recruit some newbies to the team, but want to ensure you cover every base in your interviews? Peninsula Business Services are on hand to help you do just that by sharing…

14 Jan 2015 • Practice Management

It’s Showtime

No matter how you feel when you get out of bed, Ashley Latter recommends you treat every minute of your working day as though it’s ‘showtime’.

9 Jan 2015 • Practice Management, Our News

Sheila Scott in the Spotlight!

For those who don’t know Sheila, she’s an industry guru and has been helping UK dental practices prosper for over 25 years. As a marketer and psychologist, Sheila believes that the customer is king and…

2 Jan 2015 • Practice Management

What’s Your Vision For The Year Ahead?

Whenever I visit dental practices, I’m always surprised by the fact that so few have a clearly defined picture of where they would like to be in the future; which, of course, means that it’s…

19 Dec 2014 • Practice Management

Does Your Front-Desk Team Showcase Your Practice?

It’s important that your front desk team showcases your practice as potential patients are actually shoppers. Here, Emma John explains why that is and gives some top tips on improving how your front desk team…

12 Dec 2014 • Practice Management

Mind The Gap

Sheila Scott shares some tried-and-tested methods to keeping your appointment book busy and gap-free.

5 Dec 2014 • Practice Management

Management Made Easy!

Kevin Rose looks at how breaking down your management and leadership responsibilities into bite-sized chunks could help make the management of your practice easier.

1 Dec 2014 • Practice Management

Be Clear About What You Expect of Team Members

Here’s this week’s top tip, straight from dental business consultant, Sheila Scott: “Be clear about what you expect of team members.” “It may sound simple, but how many of you aren’t getting what you want…

28 Nov 2014 • Practice Management, HR & Employment Law

How Attitude Affects Morale

Do you have an employee who’s negative attitude is affecting the rest of your team, but you’re not quite sure how to deal with them? Well, don’t fret! Peninsula Business Services are on hand to…

22 Nov 2014 • Marketing and Design, Practice Management

It’s All About Data Capture

It’s all about data capture! Many practices aren’t aware of how important it is to have a data capture process in place, so this week Chris Barrow shares an excellent case study to reinforce why…

21 Nov 2014 • Our News

When inspiration strikes…

Every once in a while, you have a day where you feel parts of your brain kicking into action that have lain dormant for weeks (or in my case, months or even years). I had…

14 Nov 2014 • Practice Management

Do You Know Your Numbers?

Ashley Latter explains why it’s important to make sure you know your costs when it comes to your pricing structure. Have you ever been in the situation where you’ve been quoting a patient and, before…