Podcasts

How to unlock hidden profits in your practice

Andy McDougall explains why numbers should be at the heart of everything you do and explains how to make sure your practice reaches its full financial potential. What you’ll hear: An overview of where unlocked…

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Must do’s when running a referral service

As practice manager in a thriving referral practice, Lisa Bainham shares her advice on how to build a successful referral service. What you’ll hear: How to build your reputation Things to consider when communicating with…

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The latest changes to Employment Law

Employment Law solicitor, Sarah Buxton, talks through the most recent changes to Employment Law and how these will impact dental practices and teams. What you’ll hear: How GDPR is impacting employment matters Information about sexual…

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The key to multi-site communication

Nathan Wallis talks to Les Jones about how multi-site practices and corporates should organise their communications to ensure efficiency, effectiveness and employee engagement. What you’ll hear: The importance of effective communications in any workplace, particularly…

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A guide to setting up associate agreements

Sarah Buxton explains how to set up an associate agreement and exactly what it needs to include. What you’ll hear: The pros and cons of hiring an employed or self-employed associate What should be included…

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The benefits of investing in your team

Zoe Close explains the reasons to invest in developing your team, even if it’s an established one. She illustrates how continued training will benefit both them and the whole practice.

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Get yourself CQC inspection ready

Pat and Clare explain the latest updates from the CQC, offering guidance on what you should be doing in your practice in light of these updates and share their top tips for a successful inspection.

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How to be a great manager

In a follow up to his podcast on leadership, Chris talks about the characteristics of a great manager and shares his top tips for ensuring that you and your systems are the best they can…

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How to be a great leader

Chris Barrow explains the differences between leadership and management and talks about the four key characteristics of a good leader.

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How to gain an hour by delegating effectively

Feel like there aren’t enough hours in the day and your to do list is ever growing?  Ashley Latter shares his advice for mastering the art of delegation to give you back more hours in…

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How to avoid your Lawyer

Thomas Coates discusses the measures you should take to ensure that you don’t find yourself in costly disputes with business partners, staff and even family members. He talks about how putting legal agreements in place…

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Ashley Latter shares his advice for promoting your membership plan in practice

Ashley covers all the important things you need to think about when promoting your plan. He explains the importance of ensuring your whole team is clear why you have a plan. He covers what they…

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Advice for preparing to grow your business with Carol Groombridge

Carol draws on more than 10 years of experience as a dental consultant to share her top tips for preparing your dental practice if you are planning to grow. She talks about all the things…

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Mark Topley explains how Corporate Social Responsibility (CSR) benefits the community but also your practice.

Mark talks to Nigel Jones about why CSR should be a fundamental part of every business and dispels the myth that it is only relevant to big corporations. He explains how focusing on CSR within…

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Simon Thackeray shares his advice for reducing the risk of complaints in your practice

Simon chats to Nigel Jones about how the fear of litigation is on the increase within the dental profession for both private and NHS dentists. He talks about why he believes these fears are justified,…

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David Houston shares an insight into his unique business model

David Houston is joint principal of a mini-corporate and successfully combines one of the largest NHS contracts in the UK with a thriving private provision within his practice. Nigel Jones caught up with him to…

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Lisa Bainham explains why you should zone your appointment book

With 18 years experience as practice manager at The Old Surgery in Crewe, Lisa Bainham is well placed to share tried and tested methods to help you fully utilise your appointment book. She explains the…

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How to make your reception first class

With the possibility that each potential patient is worth up to £3,000, it’s vital that your reception team are confident converting enquiries into patients. Ashley shares his top tips to ensure this always happens and…

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