Podcasts

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16 Apr 2019 • Podcasts, Practice Management

How we built our practice from squat to success

Helen Robertson shares her story of opening a squat practice with her husband at the beginning of the recession in 2009 and building it into the thriving three surgery practice that it is today. What…

9 Apr 2019 • Podcasts, Marketing and Design

How to create compelling video testimonials

Ashley Latter explains the benefits of recording video testimonials with your patients. He talks through how you can use them and shares his advice on how best to approach patients to take part. What you’ll…

2 Apr 2019 • Podcasts

The future of NHS dentistry discussed

Eddie Crouch, Ian Redfearn, Paul Worskett and George Savva discuss the future of NHS dentistry. With the rollout of the reformed NHS England contract now less than a year away, we hosted a panel discussion…

26 Mar 2019 • Podcasts, Practice Management

How to turn your existing patients into raving fans

With experts claiming that we see up to 5000 adverts per day trying to get our attention and sell us something, word of mouth recommendation and digital recommendation have become more important than ever before.…

12 Mar 2019 • Podcasts, Practice Management

The benefits of having a dental plan provider

Zoe Close discusses the benefits to your business and your patients of providing a dental plan in your practice. She also talks about the additional support that a plan provider can offer with regards to…

5 Mar 2019 • Podcasts, Marketing and Design, Practice Management

Issues you’re overlooking in practice

Les Jones discusses the possibility that your patients see things differently to you when it comes to the ‘little things’ you’ve learned to live with in practice. He talks about the potential damage this could…

19 Feb 2019 • Podcasts, Practice Management

Understanding the law in relation to rest breaks and rotas

Sarah Buxton shares her advice for ensuring that your staff rota adheres to the law. She explains the importance of clear contracts, how a rota should work in a dental practice and the dangers of…

12 Feb 2019 • Podcasts, Practice Management

Preparing your practice for sale

It is often said that you should have one eye on your exit from the moment you start up in business. In this podcast, Thomas Coates highlights some areas of best practice to ensure you…

29 Jan 2019 • Podcasts, Practice Management

How to overcome fee objections

Dealing with price objections can be extremely challenging, especially when a patient is shopping around. Ashley Latter shares proven strategies to help you develop your unique selling points and increase your case acceptance without having…

15 Jan 2019 • Podcasts, Practice Management

Handling complaints in practice

Lisa shares her best practises on how to deal with complaints to prevent them from escalating. She discusses the importance of being prepared and how it is important to learn from any complaints you do…

8 Jan 2019 • Podcasts

Introducing Dental Training Consultants

Zahid explains the process that dental students go through during their dental foundation training interview in order to achieve their ranking. He introduces Dental Training Consultants, and explains how they help young dentists achieve their…

18 Dec 2018 • Podcasts

Business structures and managing your business partners

Thomas discusses the different business structures used by dental practices and how they differ. He details practical steps to take and the relevant paperwork to put in place in order to avoid future conflict with…

4 Dec 2018 • Podcasts

Dental urgent and emergency care – the pinch point of the challenges facing dentistry

The issues faced in dental urgent and emergency care settings are often a magnified reflection of the problems in dentistry as a whole. Yasmin Allen discusses the current situation with Nigel Jones, explaining the improvements…

27 Nov 2018 • Podcasts, Practice Management

40 years to go… why an exit strategy could ruin your business

Colin shares some personal insights into why he has committed to work within dentistry until he is 85. He talks about the advantages of a long-term approach which removes some of the pressures of day-to-day…

20 Nov 2018 • Podcasts, Marketing and Design

The digital revolution is coming, is dentistry ready?

Yasmin Allen discusses how dentistry cannot ignore advancements in digital technology. She talks about the importance of workforce strategy and training in order to maximise the potential for digital change within both NHS and private…

13 Nov 2018 • Podcasts, Practice Management

Understand and improve the way you communicate with this NLP model

Barry Oulton, dentist and communication expert, talks about the benefits of better understanding the way you communicate. He explains a Neuro-Linguistic Programming model that can help you achieve this. What you’ll hear: The importance of…

6 Nov 2018 • Podcasts

The changing role of dental therapists and hygienists

Helen Minnery, president of the British Society of Dental Hygiene and Therapy (BSDHT), talks about how the roles of therapists and hygienists have changed over a number of years and what the next stages of…

30 Oct 2018 • Podcasts, Practice Management

The latest developments in Employment and HR Law

Employment and HR specialist, Sarah Buxton shares details of the latest changes to Employment Law and how these impact practices and teams. What you’ll hear: Recent changes with regards to parental bereavement leave The consequences…