Podcasts

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17 Mar 2020 • Podcasts, Practice Management

Grow your patient membership plan

Ellie Young talks through all the key things you need to consider in order to grow your patient membership plan. She explains the processes you should have in place and the difference involving the full…

25 Feb 2020 • Podcasts, Practice Management

What makes a good leader?

Chris explains what makes a good leader. He discusses the importance of having a vision, setting a good example and what to do if you find yourself tolerating behaviours you don’t want within your team.…

18 Feb 2020 • Podcasts, Practice Management, Marketing and Design

The importance of webforms

Les Jones shares his experiences as a ‘mystery shopper’. Posing as a married mum of one who has recently moved and is looking for a dental practice, he completed a web enquiry form for a…

4 Feb 2020 • Podcasts, Practice Management

Should you sell your practice?

Chris discusses the current trends with regard to choosing who to sell to. He also discusses possible alternatives to selling and explains the concept of the self-managing dental business. What you’ll hear: The reasons why…

28 Jan 2020 • Podcasts, Practice Management

The benefits of holding an open day in your practice

Sophie and Pippa from our events team share their expert advice for event planning. They explain the benefits of holding an open day and provide top tips for making sure you get the best from…

26 Nov 2019 • Podcasts, Practice Management

The role of hygienists and therapists in the future of dentistry

Practice director, Lesley Morgan Barlow discusses the role of therapists and hygienists. She touches on how those roles have changed, how patients perceive them and where they will fit into the dental team of the…

15 Oct 2019 • Podcasts, Practice Management

How to handle complaints in your practice

Lesley talks about the different types of complaints you might receive in practice. She discusses the ways in which you can deal with them to stop them escalating and benefit your practice in the long…

3 Sep 2019 • Podcasts, Practice Management

How to radically increase your profits with facial aesthetics

The success of any dental practice relies on the three concepts of attraction, conversion and retention of patients. If you can master all three and apply them to facial aesthetics, you’ll be able to turbo-boost…

13 Aug 2019 • Podcasts, Practice Management

The benefits of creating a good working culture in your practice

HR and employment specialist, Sarah Buxton explains how creating a good working culture in your practice benefits both the practice and the team. She talks about what constitutes a good culture and the ways in…

28 May 2019 • Podcasts, Practice Management

Sarah Buxton discusses the latest developments in employment law

Employment and HR specialist, Sarah Buxton shares details of the latest changes to Employment Law. She discusses a range of themes including employment status, harassment in the workplace and GDPR in the context of how…

16 Apr 2019 • Podcasts, Practice Management

How we built our practice from squat to success

Helen Robertson shares her story of opening a squat practice with her husband at the beginning of the recession in 2009 and building it into the thriving three surgery practice that it is today. What…

26 Mar 2019 • Podcasts, Practice Management

How to turn your existing patients into raving fans

With experts claiming that we see up to 5000 adverts per day trying to get our attention and sell us something, word of mouth recommendation and digital recommendation have become more important than ever before.…

12 Mar 2019 • Podcasts, Practice Management

The benefits of having a dental plan provider

Zoe Close discusses the benefits to your business and your patients of providing a dental plan in your practice. She also talks about the additional support that a plan provider can offer with regards to…

5 Mar 2019 • Marketing and Design, Podcasts, Practice Management

Issues you’re overlooking in practice

Les Jones discusses the possibility that your patients see things differently to you when it comes to the ‘little things’ you’ve learned to live with in practice. He talks about the potential damage this could…

19 Feb 2019 • Podcasts, Practice Management

Understanding the law in relation to rest breaks and rotas

Sarah Buxton shares her advice for ensuring that your staff rota adheres to the law. She explains the importance of clear contracts, how a rota should work in a dental practice and the dangers of…

12 Feb 2019 • Podcasts, Practice Management

Preparing your practice for sale

It is often said that you should have one eye on your exit from the moment you start up in business. In this podcast, Thomas Coates highlights some areas of best practice to ensure you…

29 Jan 2019 • Podcasts, Practice Management

How to overcome fee objections

Dealing with price objections can be extremely challenging, especially when a patient is shopping around. Ashley Latter shares proven strategies to help you develop your unique selling points and increase your case acceptance without having…

15 Jan 2019 • Podcasts, Practice Management

Handling complaints in practice

Lisa shares her best practises on how to deal with complaints to prevent them from escalating. She discusses the importance of being prepared and how it is important to learn from any complaints you do…